Bascom Palmer Eye Institute, ranked #1 in ophthalmology in the United States by U.S. News & World Report 17 times, launches a national search for a Director, Imaging Services.
The Director, Imaging Services coordinates functions and staff in major area(s) of imaging services including but not limited to: Imaging Center and satellites, echography, cornea imaging center, visual field centers, operating room imaging services and portable imaging devices used throughout the patient environment. Regularly rounds at all imaging locations to monitor operational flow and resolve problems including service delays, coordinating staff schedules, coverage, work distribution, equipment and supply needs, and other operational processes Creates and monitors metrics related to service delivery and staff productivity throughout clinic day, over weekdays, and before/during/after holiday periods. Formulates plan of action to decrease patient wait time in the imaging services departments. Promotes compliance with standards for patient safety and infection prevention as well as policies and procedures related to patient privacy and data security. Maintains department constant state of readiness for internal and external audits. Ensures standard equipment calibration, imaging exam room/section preparation and organization throughout the clinic day. Provides guidance and direction for clinic supervisors, pod coordinators and staff to ensure efficient and even flow of work assignments, staffing, and patients in a dynamic work environment. Oversees imaging staff cross training. Communicates analysis of operational effectiveness at staff and Clinic Operations meetings. Outlines and monitors performance improvement initiatives. Promptly informs supervisor/hospital leadership of issues that impact clinic operations Initiates remedial action to resolve/improve deficient operational conditions or problems, changes in work pattern, delays in patient care, and/or staff issues. Regularly surveys physician and staff regarding imaging services quality and efficiency. Assesses and coordinates imaging services needed for clinical research protocols. Recruits and assigns photographers to specific protocols. Ensures that photographers complete needed study certifications, including CITI certification if required, in the pre-study phase. Supervises the correct labeling and uploading of study images to reading center databases. Assists with training in special imaging techniques. Recommends short, intermediate and long-term goals and objectives for departmental planning.
Oversees imaging services staff recruitment, onboarding, training and development, performance monitoring, counseling, and terminations. Provides feedback for imaging department staff performance, including creating goals for department with reward systems. Oversees department financial performance and budget, evaluates trends, and consults with clinical operations leaders and faculty regarding financial issues. Assumes responsibility for monitoring and managing department supplies and costs. Collaborates with Biomedical Engineering, Value Analysis, Enterprise Imaging:
Supports the central database for equipment inventory, preventative maintenance and loaners.
Ensures timely equipment preventative maintenance and active servicing maintenance agreements.
Facilitates faculty requests for additional and new imaging equipment and provides input in Value Analysis negotiations to purchase new imaging equipment.
Ensures faculty input on major issues related to capital equipment purchase and quality evaluations.
Collaborates with Office of Privacy and Data Security:
Ensure appropriate agreements are in place before trials or acquisition of equipment or services, such as non-disclosure agreements and business associate agreements.
Ensures vendorization process is completed before the acquisition of any equipment or services.
Ensures compliance with established UM standards to acquire new technologies as loaner equipment from manufacturer for trial periods.
Ensures any protected health information and other sensitive information is appropriately removed prior to return to vendor or final disposal.
Oversees audio/visual equipment in the Berrocal Auditorium and integrated conference rooms audio/visual equipment. Performs related duties as required.
Patient Experience Optimization
Monitors service delivery and intervenes to reduce patient wait time. Motivates and mentors staff to provide the highest quality service possible. Monitors/Presents imaging center patient experience data and action plans for improvement. Evaluates/Modifies plan for effectiveness. Collaborates with patient experience leaders to review opportunities for improvement and incorporate patient and family-centered care service delivery and interdisciplinary communication system in education and orientation programs program.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
The minimum requirements are as follows:
Bachelor’s degree in Ophthalmic Photography or related field is required.
Masters’ degree in Business preferred
Certified Retinal Angiographer and Optical Coherence Tomography
Current or past Clinical Reading Center certification
Six Sigma Green Belt preferred
10 years ophthalmology imaging experience; or an equivalent combination of education and experience
Minimum 3 years ophthalmology imaging leadership experience, preferably in a high-volume, academic environment
Proficiency in imaging platforms such as Zeiss, Heidelberg, RetCam etc.
Experience in tele-ophthalmology highly desired
Experience in ophthalmology photographer career ladder development highly desired
Experience with customer service/direct patient interaction
Working knowledge of continuous quality improvement principles
Facilitation/coaching skills, both with individuals and with teams
Excellent communication skills
Financial management skills
Outstanding customer service skills, demonstrated excellence in the delivery of patient-centered care
Imaging-Specific Knowledge and Skills
Maintains competent knowledge of electronic health records, electronic image capture and storage software and virtual systems of image capture.
Comprehensive understanding of the DICOM standard to ensure electronic images, diagrams and related reports are appropriately captured, encoded, transmitted, stored, indexed, and linked in an advanced hybrid Electronic Health Record
Detailed understanding of PACS utilization in a healthcare delivery organization
Demonstrated ability to solve complex problems related to multimodality image capture and management
Working knowledge of advanced electronic communications/networking technology
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University of Miami School of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
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