This is an entry level position responsible for obtaining research data through structured telephone survey research interviews, distributing and collecting subject-completed surveys and ensuring accurate entry of responses into electronic data capture systems. Provides logistical support to assigned studies by sending and tracking subjects’ study materials. Maintains good guardianship of research subjects’ confidentiality and identity when speaking directly with a research subject, and utilizing applications and materials with Personally Identifiable Information (PII) and Personal Health Information (PHI). Provides high quality customer service and triages non-study-related communications from research subjects to the appropriate individuals or departments.
MS Office, including basic word processing, spreadsheet, and database software application skills.
Proficiently applying computer skills and engaging with customers simultaneously.
Medical terminology helpful.
Demonstrate excellent professional telephone etiquette for heavy phone work (approximately 75% time) and very strong interpersonal and organizational skills.
Demonstrate proficient ability to communicate orally, and in writing.
Excellent listening and problem solving skills, critical thinking skills showing good judgment.
Be detail oriented and work well in a fast-paced environment that requires juggling multiple priorities simultaneously.
Contribute in a team environment and to take initiative and responsibility for independent work as needed.
Complete work with a high level of accuracy, attention to detail and follow-through.
Be customer service focused and be able to work with a variety of people. Bilingual in Spanish preferred.
Be adaptable to flexible shifts, with some evening hours required.
Maintains confidentiality related to information contained in files, records retained within the department or data collected through survey research interviews.
Education and/or Experience:
Associate’s degree in Research, Science, Healthcare, Human Services or related field is required. Bachelor’s degree in related field preferred. However, upon evaluation, equivalent experience and/or education directly related to the degree may be substituted for the degree requirement.
Two years’ clinical/ research experience or customer service experience in a structured phone-based setting required. Experience in handling confidential medical or health information desired.
Minneapolis, MN - Coordinating Center
500 N 5th Street, Minneapolis 55401
Internal Number: 19000063
About Be The Match
Be The Match® is the trusted leader in the field of cellular therapy. We never lose sight of our purpose—delivering cures for blood cancers. From the moment a patient is diagnosed, we are there every step of the way; helping their doctor find a donor, delivering life-saving cells to the patient’s bedside, and supporting patients through recovery and survivorship.
With over 30 years of experience, we are the trusted leader in advancing the science of transplant, conducting ground-breaking research and providing vital services for patient families when they need them most.
As the world’s largest registry and hub of a global network, our partners count on us to develop innovative solutions to improve transplant and fuel collaborative relationships essential to saving lives.