The position is responsible and accountable for overseeing personnel, recruitment directives, meeting financial goals, and the overall operations of the clinical research site. The Manager of Clinical Operations also significantly participates in the clinical trial coordination process.
Essential Functions: Promoting the mission of PMG to function as an Integrated Site Network providing unparalleled service to our clinical trial partners. Meeting and exceeding priorities as discussed quarterly with direct supervisor. Managing daily site operations. Providing coaching, mentoring, leadership and guidance for staff members. Ensuring the site’s adherence to PMG’s Standard Operating. Procedures and Core Operating Guidelines. Ensuring the site’s compliance with all federal, local, and regulatory requirements and company procedures.
Managing visit activity and other key performance metrics to ensure financial goals are met.
Developing new business and maintaining communication with clients.
Coordinating clinical trials as necessary or providing coordinator support.
Serving as an industry liaison with regard to PMG contracts and negotiations.
Developing and nurturing investigator relationships with PMG.
Serving as a marketing representative of the organization with regard to recruitment and retention of studies and development of contacts within the pharmaceutical industry.
Supervising and/or conducting staff meetings on a regular basis to monitor progress of active clinical research trials and provide communication updates
Developing leadership talent within the organization and recognizing leadership skills within the staff.
Working with the Manager of Training and Quality Assurance to ensure proper orientation and training of staff, and a successful internal QA program.
Communicating with the President, CEO, and Director of Operations with regards to overall site operations, coordinator workload, site priorities, recruitment efforts, or other issues.
Directing recruitment activities and fostering a team environment to facilitate growth at the site.
Monitoring employee and site progress with goal setting and achievement of goals.
Completing Performance Assessments as necessary.
Overseeing site expenditures and communicating expenditure needs to the Supervisor.
Reviewing investigator estimated earnings for accuracy and other outside vendor expenditures.
Manages and allocates staff resources to increase financial performance. Meets expected payroll expense metrics.
Supervisory Responsibility: This position is responsible for supervising the following:
Assistant Manager of Clinical Operations
Clinical Research Coordinator I, II, and III
Clinical Research Data Coordinator
Regulatory Documents Coordinator or Manager
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands: This position does not require physical effort. This position does involve direct contact with patients and includes performing phlebotomy procedures, as needed. Occupational Health and Safety Risks include potential exposure to bloodbourne and airbourne pathogens.
Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.
Travel: This position may involve occasional travel, including airplane travel, to attend PMG Leadership Meetings and Investigator’s Meetings.
Minimum of 2 years of experience in a clinical research environment. Previous supervisory/management experience strongly preferred.
Our mission is to bring clinical research to as many lives as possible while delivering unparalleled service and exceptional value to our clinical trial partners and stakeholders. PMG has built a strong reputation as one of the most established, progressive and innovative companies in clinical research.
PMG's company culture is quality and service-driven - built on collaboration and innovation ...in a fast-paced environment. We take pride in our team's dedication and enthusiasm. Our customer service-based approach to enrolling patients and providing high quality clinical trial data is built upon the key skills and talents of our clinical research professionals. We are committed to ensuring our staff has every opportunity for development and career growth and believe in the importance of a Work/Life balance.