The Subject Recruitment Manager is responsible for the recruitment of study participants into clinical research protocols. This position requires knowledge of current clinical research studies, phone screening and scheduling, and other recruitment activities.
Job Responsibilities include:
Demonstrating knowledge of the Company’s clinical research studies as well as the diagnoses and medical terminology that is involved in each study. Responsible for understanding the protocols and exclusions and a comprehensive understanding of each trial being conducted.
Establishing rapport and ensuring courteous and efficient service is provided to callers, site locations and all customers including but not limited to the patients, subjects, potential subjects, doctors, pharmaceutical sponsors, and all levels within the company;
Responsible for overall daily recruitment activities on all assigned enrolling protocols, which includes:
Conducting and supervising outgoing recruitment calls as well as inbound calls;
Conducting subject screening by identifying the patient’s diagnosis and exclusion factors to ensure correct placement in a study;
Matching potential patients’ needs to current studies, upcoming studies or log in data base for future studies;
Scheduling qualified subjects.
Responsible for the maintenance of the subject database which includes:
Tracking clinical trial progress and timeliness;
Maintaining the status of all subjects in the database;
Updating medical histories in the database with pertinent data gathered at the via phone conversations;
Organizing and coordinating community outreach programs as needed;
Organizing and coordinating weekly update meeting with supervisor and other recruitment staff
May perform other duties not specifically listed in this job description as assigned by immediate supervisor.
A minimum of 1 year experience in a clinical setting, or an equivalent combination of education and experience, is required. Clinical research or patient recruiting experience strongly preferred. Data entry experience is preferred.
Strong proficiency in Microsoft Office programs (Outlook, Word, EXCEL) and Web applications;
Ability to type proficiently (35+ wpm);
Exceptional organizational skills, attention to detail and demonstrated human relations and effective communication skills required;
Excellent verbal and written communication skills;
Well-developed interpersonal skills and the ability to work well independently as well as with co-workers, peers, supervisors and external customers;
Ability to effectively and efficiently handle multiple tasks simultaneously with precision and adapt to changes in responsibilities and workloads;
Must be professional, possess a high degree of urgency and self-motivation, and have a strong work ethic;
Must possess a high degree of integrity and ability to maintain confidentiality with HIPAA guidelines, patient matters and other sensitive information.