Position is responsible for the administration of the Children's Specialty Group (CSG) Pediatric Neurology specialty practice unit (SPU), including the pediatric neurology division and pediatric neuropsychology section. The position will manage the pediatric provider clinical and academic activities at the direction of the Division Chief, Section Chief and Neurology Department Administrator. Management will include oversight of financials including professional revenue cycle, personnel and provider resources to ensure that goals are met in a timely and effective manner. Responsible for day to day administration and operation of the SPU’s clinical, educational and research programs in collaboration with the Division Chief and Section Chief, principal investigators, education coordinators, Department of Neurology Research Manager, as well as the MCW clinic operations of pediatric neuropsychology. Represents the pediatric division regarding all administrative issues. Participates in strategic planning and formulates tactical plans for the practice unit and assists with recruitment to achieve goals. Responsible for maintaining an environment conducive to peak performance in all areas of operation. Work closely with leadership at CSG and CHW, key staff and other teams to ensure collaboration and alignment.
Financial Management: Prepare and manage annual capital and operating budget development with review by the CSG, Division, Department and MCW. Anticipate and explain variances and create corrective action plans as necessary. Monitor and approve expense allocations for the Pediatric Divisions. Ensure compliance with CSG, MCW and CHW policies and procedures related to financial management. Develop and review program statistics and revenue cycle reports, utilizing results to improve performance.
Human Resources Management: Facilitate workforce planning, supervise appropriate staff and orient new employees. Ensures that performance evaluations are conducted annually for all staff. Take necessary corrective action in accordance with policies and procedures of MCW and campus partners. Maintain compliance with employee procedures and guidelines. Manage visa process for employees and faculty and serve as the main contact for all divisional Human Resources matters. Ensures a culture of communication and teamwork. Utilizes annual survey results to drive improvement in engagement of faculty and staff.
Planning and marketing: Assists the SPU Leader and Service Line Ex Dir and with CSG leadership in development of strategic plans and participates in other linked areas of planning as needed. Monitors and evaluates effectiveness of strategic, business and marketing plans for all areas of responsibility. Participates in the pursuit and establishment of partnerships and strategic alliances ensuring alignment with CSG and CHW leadership on regional strategic tactics.
Risk Management: Maintain legal compliance for revenue cycle management. Maintain compliance with government contractual mandates.
Business and Clinical Operations: Responsible for the development and implementation of tactical plans to achieve goals in collaboration with CSG and the Department of Neurology for financial, service, quality and people. Coordinate the organizational change process for practice improvement and for workforce and clinical effectiveness and efficiency.
Assures necessary systems, supplies, equipment, space and procedures are in place for efficient patient flow and other patient care functions. Facilitate business operational planning. Develop and implement process improvement programs for clinical and research operations. Ensure improvement and focus on service excellence for referring providers and patients and families.
Professional Responsibility: Advance professional knowledge and leadership skills. Engage in professional networking. Advance the profession by contributing to the body of knowledge. Demonstrates the leadership behaviors defined by CHW and MCW to provide service excellence to patients and families and support a culture of teamwork.
Clinical Excellence: Actively participate in CSG activities including the execution of guidelines and policies outlined by the CSG board and committees. Meets quality, service and external regulatory metrics and requirements for clinical performance of areas of responsibility. Ensures coordination and optimization of services across service lines including medical, nursing, ancillary and administrative teams.
Perform other duties as assigned.
Exhibit confidentiality, honesty, and actions that build trust and strengthen relationships. Listen to others and effectively communicate in a clear and concise manner through written and verbal communication. Demonstrate respect and commitment to the values of diversity and equity; seek out and incorporate diverse perspectives into decision making.
Excellence & Creativity
Exhibit initiative and ingenuity by taking ownership of tasks to proactively improve services, avoid problems, or develop opportunities. Generate novel and valuable ideas to impact missions. Identify and implement new methods to increase efficiency and quality.
Education & Development
Participate in design, development and/or evaluation of instructional materials, methods, courses or programs. Seek out mentorship and learning opportunities. Develop and maintain professional affiliations.
Resourceful in deviating from the routine; adapt behaviors, priorities and work methods to meet needs of others. Support transformational change to achieve institutional vision and strategies.
Dependability & Judgment
Demonstrate logical, rational, and objective decision making. Use analysis, experience and logic to solve problems and offer solutions and suggestions that are effective in addressing problems. Show reliability and accountability in the successful completion of all work.
Stewardship & Institutional Citizenship
Be an active and thoughtful participant in institutional initiatives, meetings and committee work. Conserve resources and use in an efficient and cost effective manner across all MCW missions. Look for ways to improve and promote quality within area of influence.
Bachelor’s degree in Finance, Management or Healthcare Administration required. Master’s degree in Business or Healthcare Administration preferred.
3-5 years of progressively responsible management experience in health care/physician practice management/or physician or academic medical care that includes budget and personnel management.
Preferred Field of Study:
Finance, Management or Healthcare Administration
Knowledge, Skills, and Abilities
Candidate must possess strong communication skills, both oral and written. Position requires critical thinking and problem solving abilities and the ability to balance multiple priorities. Business acumen for healthcare. Ability to delegate and work within a matrix organizational structure. Knowledge of desktop computing systems, notably the MS Office suite of software is required. Must have demonstrated expertise in physician practice revenue cycle management; familiarity with Epic and IDX billing systems a plus. Must function in a professional and confidential manner.
Be a part of an organization that is dedicated to leadership and excellence in advancing the prevention, diagnosis, and treatment of disease and injury through Education, Research, Patient Care, and Community Engagement.
The Medical College of Wisconsin (MCW) is one of the largest healthcare employers in Wisconsin. We are a distinguished leader and innovator in the education and develo...pment of the next generation of physicians, scientists, pharmacists and health professionals; we discover and translate new knowledge in the biomedical and health sciences; we provide cutting-edge, collaborative patient care of the highest quality; and we improve the health of the communities we serve.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.